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Shipping policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. This policy outlines your rights and options depending on where your order is shipped.

United States (US Customers)

30-Day Return Policy

You may return eligible items within 30 days of delivery.

Eligibility Requirements:

  • Items must be unworn, unused, with all tags attached, and in their original packaging.

  • Proof of purchase (receipt, confirmation email) is required.

To start a return, please contact us at info@stepfootprints.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will review the issue and work with you on a replacement, exchange, or refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care/hygiene items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and items marked “Final Sale”

Exchanges

The fastest way to receive the item you want is to return your product. Once your return is accepted, place a new order for the desired item.

Refunds

  • Once we receive and inspect your return, you will be notified of approval or denial.

  • Approved refunds are processed to your original payment method within 10 business days.

  • Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@stepfootprints.com.

European Union (EU Customers)

14-Day Right of Withdrawal

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Items must be in the same condition as received: unworn, unused, with tags attached, and in the original packaging.

  • Proof of purchase is required.

To exercise this right, please contact us at info@stepfootprints.com before the 14-day period expires.

Refunds for EU Customers

We will reimburse you for all payments received, including standard shipping costs (excluding any additional costs for express or special delivery), without undue delay and no later than 14 days from the day we are informed of your decision to cancel.
We may withhold reimbursement until we receive the goods back or you provide proof of return shipment.

Return shipping costs are the responsibility of the customer, unless otherwise stated.

Contact

For any questions regarding returns or refunds, please contact us at:
📧 info@stepfootprints.com